Vacancy: Senior Reservation and Customer Service Agent (Working in the UK)

Working in the UK vacancy /// Jobs in Europe:
Contact person: Leo Wang
Region: Working in the UK
Experience: 3 Years Tour Operator
Education: Bachelor's Degree
Gender: Both
Age: 30-50
Vacancy: Tourism, Sport
Salary: £2000-£2200 Send e-mail
In Reservations and Customer Services you will be part of the tour packages team who are responsible for ensuring great customer service, handling operational changes, processing reservations and cooperating with overseas colleagues. Main responsibilities • Advising clients on travel arrangements and become fully knowledgeable about the products, destinations and services offered. • Maintain high standard of Customer Service through all contact areas when dealing with customer service and any pre-departure and in resort queries. Take responsibility to resolve problems ensuring that issues are followed through and escalated when faced with a query that is outside the department remit. • Handle customer complaints, listening sympathetically to establish the nature and extent of the service shortfall. • Follow up sales enquiries promptly, calling customers directly as appropriate. • Ensure that reservations bookings are entered correctly based on the booking placed. • Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content. • Administration of bookings for all destinations within customer service and reservation remit • Working closely with in house operation department for support on various types of customer queries and escalations • Understands and adheres with all set PCI and DPA policies Role Requirements • Experience in reservations and customer services environment • Excellent written and spoken English is essential • Fluent in other language desirable • Ideally educated to degree level • Experience using MS Office products, Outlook, Excel etc • Ideally 3 + years Tour Operator experience • A team player, with a can-do attitude and excellent attention to detail. • Excellent interpersonal and communication skills • Problem solving and organisational skills • Attentive to details with ability to remain focused Your characteristics • Self-motivated • Detail-oriented • Customer focused • Flexible • A Doer • Calm under pressure • Uses initiative • Empathetic internally and externally • Reliable • Determined • Resilient • Approachable • Consistent • Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
22.05.2018 Leo Wang Placed till: 26.11.2017 296 / 0

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